Refund Policy

Last updated: 10/22/2026

1. Overview

This refund policy outlines the circumstances under which Apia Inn may issue refunds to guests. All refunds are subject to our Cancellation Policy, which should be reviewed in conjunction with this policy.

2. Eligible Refunds

Refunds may be issued under the following circumstances:

• Cancellations made within the allowed time frame according to our Cancellation Policy
• Service interruptions that significantly impact your stay
• Overcharges due to billing errors
• Duplicate charges
• Bookings made in error that were processed but not used
• Other situations at our discretion

3. Processing Time

Refunds will be processed within 5-10 business days after approval. However, it may take up to 30 calendar days for the refunded amount to appear on your account, depending on your financial institution.

The refund will be issued to the original payment method used for the booking.

4. Non-Refundable Items

The following items are generally non-refundable:

• Non-refundable rate reservations
• Unused services (room service, spa treatments, etc.)
• Additional charges for damages or extra services
• Incidental charges
• Cancellations beyond the allowed time frame
• Failure to meet reservation requirements

5. Special Circumstances

In extraordinary circumstances, such as natural disasters, government actions, or health emergencies, our standard refund policy may be adjusted. We reserve the right to make such adjustments in our sole discretion.

6. Request Process

To request a refund, please:

• Contact our reservations team at reservations@apiainn.com
• Provide your reservation confirmation number
• Include a detailed explanation of the reason for your refund request
• Allow 1-2 business days for our team to review your request

7. Partial Refunds

In some cases, partial refunds may be issued if only a portion of your stay is affected or if services were only partially provided. The amount of the partial refund will be determined based on the specific circumstances.

8. Disputed Charges

If you believe there are unauthorized or incorrect charges on your account, contact us immediately. We will investigate and resolve the matter as quickly as possible. If a billing error is confirmed, a refund will be issued for the incorrect charges.

9. Gift Card and Voucher Refunds

Gift cards and vouchers are generally non-refundable for cash. However, unused balances may be applied to future bookings according to the terms of the specific promotion.

10. Contact Information

For refund requests or questions about this policy, please contact us: