Cancellation Policy

Last updated: 10/22/2026

1. General Cancellation Policy

Our cancellation policy varies depending on the type of reservation you have made. The specific terms of your reservation, including cancellation options, are provided in your booking confirmation.

2. Standard Reservations

For standard reservations:

• Cancellations made more than 48 hours before arrival: Full refund minus processing fee
• Cancellations made 24-48 hours before arrival: 50% refund
• Cancellations made less than 24 hours before arrival: No refund
• No-shows: No refund

3. Flexible Rate Reservations

For reservations made under our flexible rate option, cancellations are permitted up to 24 hours before arrival for a full refund. The flexible rate option is available for a surcharge at the time of booking.

4. Special Events and Holidays

During special events, holidays, or peak seasons, special cancellation policies may apply. These policies will be clearly stated at the time of booking. Typically, these reservations require longer notice periods and may be non-refundable.

5. Late Check-in and Early Check-out

If you arrive after the specified time without contacting us, we reserve the right to release your room. Early check-out requests will not result in refunds for unused nights. If you need to modify your stay dates, please contact us as soon as possible.

6. Modification Policy

Changes to existing reservations may be treated as cancellations followed by a new booking. Rate differences may apply. Some special offer reservations are non-modifiable. Contact us as early as possible if you need to change your reservation.

7. Cancellation Process

To cancel your reservation:

• Cancel online through your account using the confirmation number
• Call our reservations team at +685-729-1783
• Email reservations@apiainn.com with your reservation details

Confirmations of cancellation will be sent via email. Please retain this confirmation for your records.

8. Force Majeure

In the event of circumstances beyond our control (such as natural disasters, government actions, or travel restrictions), our cancellation policy may be adjusted at our discretion. We will make every effort to accommodate affected guests.

9. Group Reservations

Group reservations (typically 5 or more rooms) have separate cancellation policies that are agreed upon at the time of booking. These policies often require longer notice periods and may have different refund terms.

10. Contact Information

If you have questions about our cancellation policy or need to cancel your reservation, please contact us: